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Showing posts from December, 2020

Phishing: how to prevent and make employees aware

 Have you ever gone fishing in your life? If so, you probably know that fishing takes patience and technique to catch the fish at the right moment when it takes the bait. Thinking simply, we can say that fishing is setting a trap to catch an unsuspecting being and that he believes he is facing a very good offer. The technique is so precise that it ended up on the internet, however, in a very obscure way. Phishing is a cybercrime practice created to proceed in the same way as the fishing hook: attracting users into a virtual trap. Criminals use malicious websites, e-mails with suspicious links and even chat tools to interact with internet users and have them submit bank details, confidential information or install files that infect the device. Once the data has been stolen, the procedures are varied, ranging from a financial embezzlement in the current account to the redemption request for confidential or intimate information. IT support specialist job descriptions include specializati

IT performance indicators: check out the top 7

 The use of key performance indicators (KPIs) is essential to measure the quality of your company's processes. This is especially true for managing IT processes: without using well-defined metrics to analyze efficiency, you may never know how productive your actions are. In this article, we present 7 of the key IT performance indicators that you can use as a benchmark to measure success and identify ways to make technology management in your company even better. Check out! Strategic CIO: the importance of a new position 1. Support response time Response time is one of the key metrics in support services. A timely response is very important for customers who have submitted a support inquiry. The speed with which you respond to your customers can greatly affect how they feel about your product. It also gives them confidence that someone is there to listen to their problem and provide a solution. IT Service Technician is a trained computer professional whose primary role in an organi

What is ITIL and how is it applied in IT management?

 The ITIL structure covers the complete useful life of information technology in a company. It is referred to as the IT service life cycle. The service life cycle is an approach to IT management that emphasizes the importance of coordination and control in the various functions, processes and systems necessary for its complete management. Its approach takes into account the strategy, design, transition, operation and continuous improvement of IT services. It is also known as the service management lifecycle. The reason for ITIL's success is that it describes the practices that enable organizations to deliver benefits, return on investment and sustained success. The professional will handle the implementation process and take care of the programmers. They ensure that the vendors will stay within the deadline and budget. It is the duty of the IT Analyst to resolve and debug IT systems and make sure error-free functionality and end-user satisfaction.

How to maintain IT financial control in times of crisis

 The coronavirus pandemic has drastically impacted society and the world economy. In order to adapt and remain active in the market, companies had to rethink their business models and invest more and more in technological resources, which has raised numerous questions about IT financial control. The current moment has opened up the technological shortages of most companies, which are still lagging behind in their digital maturity processes and do not have the resources and structures necessary to adapt to the “New Normal”. Therefore, it has become vital to adopt tools, innovations and technological solutions that allow companies to continue performing their tasks and delivering to customers. The problem is that in the face of this crisis scenario with so many uncertainties and constant changes, maintaining IT financial control has been an even more complex task. It is a fact that technology is a powerful ally to face the challenges brought by COVID-19, but how to make investments witho

Are you an IT professional?

 Currently, companies see IT as an ally to overcome the crisis and revitalize business. Through managed support that generate  process improvements with the use of appropriate tools , aimed at increasing productivity and  reducing costs, providing greater profitability for the company. In this way, IT professionals can establish themselves in the market  quickly and assertively . However, it is necessary to know how to present IT solutions to your current and future customers. In addition to having good partners and tools that better qualify the services provided by you. It is also essential to present yourself professionally in your appointments, with a uniform or a badge, for example, it already helps to convey a good image. As well as a business card, promotional materials with good quality, whether printed or made for dissemination in an online environment and finally, documents / proposals with quality in graphic design. All of these tips help to  improve  your  IT business result

Tivit acquires security startup Privally

 The Tivit announced this week the acquisition of Privally , a startup specializing in security and privacy management solutions focused on LGPD.   The acquisition is the first carried out by Tivit Ventures, the investment arm of the company that has R $ 400 million in cash to invest (or acquire) in the coming years technology companies that accelerate the development of the Brazilian multinational.  The Information security engineer should work in collaboration with the information security team to offer support to security tools and technologies such as firewall, proxy server, remote access, and others.  According to the announcement of the acquisition, the startup caught the fund's attention because of its software as a service platform, which helps to automate, monitor and manage processes in compliance with data privacy laws, such as the Brazilian LPGD, or the European GDPR.  “Privally is a fast-growing startup that brought an innovative methodology to the market for an essen

DATA MANAGEMENT CAREER

 Data management includes all disciplines involved in working with data and treats it as a valuable resource. A more formal definition is provided by DAMA International: Data resource management is the development and execution of architectures, policies, practices and procedures that adequately manage a company's data lifecycle needs. (KAMPAKIS, 2020). Initially, the data needs to be contextualized and its meaning may change depending on the context. Data can be perceived as objective or factual - when they capture facts of natural phenomena being univocally equal regardless of who looks at them - or subjective - they reflect purely human or social constructions, which gain their right to representativeness from the general consensus, being, therefore, more abstract. Data interpretation is the essence of its business value and both types of data can provide different insights for different observers due to interpretation skills (COREA, 2019). Another point to highlight is the qual

Differences between firewall and antivirus

 Since we're talking about antivirus, let's understand the differences between it and the firewall. Although both are intended to protect the machine from threats, the firewall is not an antivirus . The two tools operate in different ways and the implementation of one does not exempt the installation of another. The firewall operates as a data filter, which authorizes or blocks the entry and exit of information through the configured gateways. However, the input ports of the browser or in the e-mail software are automatically released. In other words: the firewall is unable to block the content received through e-mails, websites and other tools. The Field Service Technician professionals will be accountable for upgrading the equipment including applicable software, hardware, and data telecommunications network equipment.   This means that, even with the firewall properly installed and configured, the machine is not completely protected from spam messages, malicious links and s

Certifications, what are the benefits for my IT career

 Is there a subject that is somewhat discussed among several IT professionals, after all, does a degree in the field make a lot of difference or the most important are certifications? There are many companies that require higher education, others, however, prefer people with an excellent level of knowledge and certifications in the field. Therefore, in my opinion, an undergraduate course is a very positive point for a career in the IT field. After this stage, yes, I believe that more specific courses should be taken in the desired area. Therefore, for those who decide for some type of certification, regardless of having a degree or not, it is of utmost importance to analyze well if this certificate will not be just another paper saved, thus, it is necessary to make the most of it. The Desktop Support Technicians are present almost in every industry or enterprise: Hospital, IT companies, retails, Pharmaceuticals, MSP (Managed Service Providers), Network Operation centers (NOC), as free

Cybersecurity: what it is?

 Cyber ​​security is a way to protect people and businesses from cyber attacks, which take advantage of digital vulnerabilities to hack, steal and manipulate data or files. As with other aspects of security, one of the main responsible for cybersecurity is the user himself, who must be aware of the risks and avoid attitudes that may expose flaws to be exploited. Professionally, it is an opportunity for those who want to specialize and work with mechanisms to prevent cyber attacks. The position of cybersecurity analyst has grown over time, as technology and devices are constantly and exponentially evolving. Cybersecurity, like digital security, is an arm of information security  . In this case, cyber security aims to prevent attacks, carried out by malicious systems that take advantage of systemic failures to invade devices, stealing, manipulating and making a series of data or files unavailable. According to research conducted by the DFNDR laboratory , Brazil is the second country that