IT performance indicators: check out the top 7

 The use of key performance indicators (KPIs) is essential to measure the quality of your company's processes. This is especially true for managing IT processes: without using well-defined metrics to analyze efficiency, you may never know how productive your actions are.


In this article, we present 7 of the key IT performance indicators that you can use as a benchmark to measure success and identify ways to make technology management in your company even better. Check out!


Strategic CIO: the importance of a new position

1. Support response time

Response time is one of the key metrics in support services. A timely response is very important for customers who have submitted a support inquiry.


The speed with which you respond to your customers can greatly affect how they feel about your product. It also gives them confidence that someone is there to listen to their problem and provide a solution.

IT Service Technician is a trained computer professional whose primary role in an organization is to help in installing and configuring system software and hardware.

To track the response time metric, the following KPIs are useful:


total support tickets sent;

breakdown of support tickets by status;

average resolution time for a ticket.

These KPIs will help you estimate response time for queries and reveal other factors that influence you. In addition, it allows you to determine where improvements can be made.

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